NÚCLEO TEMÁTICO 5
poligran Desarrollo a.goenaga
GERENCIA DE
SISTEMAS DE CALIDAD
NÚCLEO TEMÁTICO:
Se definirá el
término calidad, como mantener estándares de calidad, su costo y su incidencia
en la fidelización de clientes. La responsabilidad de
la Gerencia para mantener la calidad. Bibliografía en
clase Gerencia de calidad y liderazgo capitulo 3 en clase, CRM Hotelero
CRM HOTELERO
|
LAS RESPONSABILIDADES DE UN GERENTE GENERAL
http://delicious.com/tag/http://www.slideshare.net/alvargoe/proyecto-de-grupo2-tarea-13760037
HOTEL JOB DESCRIPTIONS - Descripciones del Trabajo de hoteles Grandes
ROOMS BELL/DOOR Bell Captain Bell Person Door Person Driver Guest Service Agent BUTLER Supervisor Butler CONCIERGE Concierge FRONT DESK Supervisor Agent HOUSEKEEPING Assistant Manager Floor Supervisor Rooms Control Floor Attendant Room Attendant Turndown Attendant Uniform Supervisor Uniform Attendant Seamstress Linen Room Attendant Public Space Supervisor Public Space Cleaner Office Supervisor Scheduling Supervisor Restroom Attendant Window Washer Material Control LAUNDRY/DRY CLEANING Supervisor Laundry Attendant Valet Attendant Laundry Driver NIGHT AUDIT Night Auditor PBX Supervisor Operator RESERVATIONS Supervisor Agent TRANSPORTATION Supervisor Valet Cashier Valet Parking Attendant Driver FOOD & BEVERAGE BANQUET Manager Supervisor Server Bartender BAR Manager Supervisor Bartender Beverage Server Barback BUFFET RESTAURANT Manager Server Busperson Host Person CATERING Director Secretary CONFERENCE SERVICES Manager/Assistant Supervisor Houseman CULINARY Executive/Sous Chef Butcher Cook Buffet Attendant Baker Pastry Cook Pantry Person Saucier Head Cook Garde Manager EMPLOYEE CAFETERIA Line Server Cook Warewasher F&B CASHIER Cashier MINI BAR Attendant ROOM SERVICE Manager Supervisor Order Taker/Cashier Server Busperson SNACK BAR Attendant Cook SPECIALTY RESTAURANT Manager/Maitre d’ Host Person Captain Busperson Server STEWARDING Executive Steward Shift Supervisor Night Cleaner Dishwasher Banquet Steward Potwasher Silver Steward Utility Steward Steward THREE MEAL RESTAURANT Manager Host Person Server Busperson OTHER ACCOUNTING General Cashier Income Auditor Accounts Payable Clerk Payroll Clerk Accounts Receivable Clerk ACTIVITIES Attendant ADMINISTRATION Secretary BUSINESS CENTER Supervisor Attendant ENGINEERING Chief Engineer Supervisor Secretary/Dispatcher Electrician General Maintenance Laundry/Kitchen Mechanic ENGINEERING (cont’d) Storeroom Clerk HVAC Mechanic Painter Plant Operator Plumber Carpenter FITNESS CENTER Supervisor Attendant Personal Trainer/Instructor GOLF OPERATIONS Marshall/Starter Golf Attendant Captain Golf Attendant Pro Shop Attendant GROUNDS Grounds Person HUMAN RESOURCES Director Clerk KIDS CLUB Attendant POOL/BEACH Supervisor Attendant PURCHASING/RECEIVING Purchasing Agent F&B Cost Controller Storeroom Supervisor Storeroom Clerk Receiving Clerk RETAIL Store Manager Sales/Cashier Inventory Control Manager Inventory Control Clerk Product Manager Merchandising Manager Merchandising Clerk SALES & MARKETING Director of Sales Sales Manager Sales Assistant SECURITY Supervisor Officer Dispatcher SPA Supervisor Attendant Receptionist Reservations Agent Retail Sales Clerk Hair Technician Massage Therapist Nail Technician Skin Care Esthetician TENNIS SHOP Pro Shop Attendant
( www.heacademy.ac.uk )
- Respuesta de voz http://vozme.com/speech/es-fm/de/dec9966672afe662ef283ff381cdc124.mp3
( www.heacademy.ac.uk ) |
Comentarios
Publicar un comentario